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PAYMENTS
For your convenience we accept Visa, MasterCard,
Discover Cards, American Express and PayPal. When you
are ready to check out you will be taken to a secure
server to enter your confidential payment information.
We also accept
Order By Mail.
PHONE ORDERS: Due to other responsibilities, we are only able to take phone
in orders Wednesday through Friday from 10am - 5pm Central Standard Time.
Order Line and product questions only
If you are enquiring about a return or exchange, please do not call
the order line. Follow the instructions here:
Click Here for Policies
and Shipping Information
SHIPPING (UNITED STATES AND WORLDWIDE):
We routinely ship Domestic (continental US only) USPS
First Class or Priority Mail, UPS
and DHL ground transportation.
Wisconsin residents: Sales tax will be added to your
order accordingly.
Shipping charges are as follows:
1st item $4.95. 2nd item only $1.00 more.
Each additional item added is only .50 cents each.
NOTE: If your total is over $100.00, shipping is FREE!
INTERNATIONAL ORDERS and OUTSIDE OF U.S. 48 STATES:
We do not ship any large / overweight / oversize
packages, sprays or liquids of any kind overseas. If you question whether an item can be
shipped outside of the U.S. please contact us. NOTE: We
are not responsible for any charges that may occur
through customs in your country. International shipping
will incur extra charges as we ship Global Priority or
Express Mail.
There are extra shipping charges for international shipping. Extra charges will
be reflected in the shopping cart during check out.
DELIVERY TIME:
Please
allow 3 - 7 business days for standard delivery of most
items within the continental US.
Please allow a extra time for
personalized items, custom made pet clothing, Dog Houses, and busy holiday seasons. Because
the arrival time of your order is often dictated by
conditions which are beyond our control, we would rather
err on the side of caution than promise our customers
what others may not be able to do.
International Orders, please allow extra time for
delivery.
RETURNS/EXCHANGES:
My Pet Haven always guarantees your satisfaction. Your business is important to
us.
If you are not 100% satisfied with your purchase, simply
contact us and we will do everything we can to make it right.
Click Here for Full Details
Merchants - We Drop Ship to your
customers! |