PAYMENTS

For your convenience we accept Visa, MasterCard, Discover, American Express or PayPal. When you are ready to check out you will be taken to a secure server to ensure your confidential payment information.

We also accept Order By Mail.

PHONE ORDERS:
Order line and product questions only - Click Here

NOTE: If you are enquiring about a return or exchange, please do not call the order line. Follow the instructions at the bottom of this page.

SHIPPING (UNITED STATES AND WORLDWIDE):

We routinely ship Domestic (continental US only) USPS First Class or Priority Mail, UPS and DHL ground transportation.

Shipping charges are as follows:

1st item $5.95. Each additional item added is only $1.00 each.

NOTE: If your total is over $100.00, shipping is FREE! Free Shipping specials do not apply to orders outside of the USA.

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INTERNATIONAL ORDERS and OUTSIDE OF U.S. 48 STATES:

We do not ship any large / overweight / oversize packages, sprays or liquids of any kind overseas. If you question whether an item can be shipped outside of the U.S. please contact us. NOTE: We are not responsible for any charges that may occur through customs in your country.

Canada - shipping starts at $17.95.
All other countries shipping starts at $32.95 

DELIVERY TIME:

Please allow up to 5 - 7 business days for standard delivery of most items within the continental US. If custom made / Personalized, please allow approximately to 10 - 14 business days for delivery. If you need your item sooner, please contact us and we'll see what we can do. We do offer Express Delivery on some items.

Please allow a extra time for busy holiday seasons. Because the arrival time of your order is often dictated by conditions which are beyond our control, we would rather err on the side of caution than promise our customers what others may not be able to do.

International Orders, please allow extra time for delivery.

Once a package leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays in your order's arrival.

RETURNS/EXCHANGES:

My Pet Haven always guarantees your satisfaction. Your business is important to us.

If you are not 100% satisfied with your purchase, simply contact us and we will do everything we can to make it right.

Click Here for Full Details