PAYMENTS

For your convenience we accept Visa, MasterCard, Discover Cards, American Express and PayPal. When you are ready to check out you will be taken to a secure server to enter your confidential payment information.

We also accept Order By Mail.

PHONE ORDERS:
Order line and product questions only - Click Here

NOTE: If you are enquiring about a return or exchange, please do not call the order line. Follow the instructions here:

Policies / Returns / Exchanges

SHIPPING (UNITED STATES AND WORLDWIDE):

We routinely ship Domestic (continental US only) USPS First Class or Priority Mail, UPS and DHL ground transportation. Wisconsin residents: Sales tax will be added to your order accordingly.

Shipping charges are as follows:

1st item $5.95. Each additional item added is only $1.00 each.

NOTE: If your total is over $100.00, shipping is FREE! Free Shipping specials do not apply to orders outside of the USA.

INTERNATIONAL ORDERS and OUTSIDE OF U.S. 48 STATES:

We do not ship any large / overweight / oversize packages, sprays or liquids of any kind overseas. If you question whether an item can be shipped outside of the U.S. please contact us. NOTE: We are not responsible for any charges that may occur through customs in your country. International shipping will incur extra charges as we ship Global Priority or Express Mail.

There are extra shipping charges for international shipping.

DELIVERY TIME:

Please allow 3 - 7 business days for standard delivery of most items within the continental US. 

Please allow a extra time for personalized items, custom made pet clothing, Dog Houses, and busy holiday seasons. Because the arrival time of your order is often dictated by conditions which are beyond our control, we would rather err on the side of caution than promise our customers what others may not be able to do.

International Orders, please allow extra time for delivery.

Once a package leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays in your order's arrival.

RETURNS/EXCHANGES:

My Pet Haven always guarantees your satisfaction. Your business is important to us.

If you are not 100% satisfied with your purchase, simply contact us and we will do everything we can to make it right.

Click Here for Full Details

Merchants - We Drop Ship to your customers!